RETURN POLICIES FOR ALL ITEMS ARE LISTED BELOW AND MUST BE FOLLOWED. Any variance from these policies must be stated in writing by us to be valid. Phone conversations must be in writing to be valid. BY PLACING AN ORDER YOU DO AGREE AND ACCEPT ALL OF THESE TERMS.
Wedding Gown (internet orders) WE DO TAKE RETURNS ON white or ivory dresses only with in 48 hrs of reciept and a 15% restock fee of dress price plus shipping charges, P (They are not refundable) see below for instructions. Once a special order is placed the supplier will not let us cancel it. Plan to be able to accept the dress and try it on ASAP or have delivered at a time you will be available.
Rush fees and shipping are not refundable. Dress must be in same perfect condition as it was shipped to you. We will not take returns on wedding dresses without your measurements on the order form .
Custom dresses are not returnable. Meaning any thing that changes the original dress, like extra or shorter length , sleeve changes, , train removed etc. Dresses with color options like coming with a sash etc are Not returnable. Sales Dresses, Clearance Items and Discounted dresses and items are Not Returnable and are sold AS IS. Note-wedding gowns tried on in our store and ordered later via internet are not returnable. You will be asked to sign the recipt for this.
BY PLACING AN ORDER YOU DO AGREE AND ACCEPT ALL OF THESE TERMS If you do not agree please do not place the order. Sending wedding gowns back because you feel its not usable for whatever reason and we find it in perfect condition upon return will still be charged a restock fee.
Budget Wedding Dresses : are NOT returnable
Bridesmaids/Formals are not returnable as they are a special order made for you. If you have to re-order for wrong size choice you will have to pay again so be sure on measurements. Color charts are for an example and colors can vary greatly on computers so its best to order a color swatch if possible. Dresses are not returnable because you are not happy with the color you chose. Once the order is placed supplier will not allow us to cancel it. So please choose carefully. If we recommend a size its based on the measurements you have sent us . If the dress is too large or too small please have it altered. We are not responsible for inaccurate measurements or weight changes.
Exact SHIP DATES ARE NOT GUARANTEED They are approximate and can be delayed at times 1 to 2 weeks. Please allow plenty of time to order. We do watch orders carefully and will let you know in advance if there is a probelm as far ahead as we can. This is very rare however and almost nonexistant but a very small possibility.
Prom Gowns are NOT RETURNABLE. Please make sure you have used the size chart to choose the correct size . Dresses run 1 to 2 sizes smaller then your street clothes
Accessories, are not returnable
Wedding Gown Returns from Totally Modest. If for any reason you are not satisfied with your wedding gown purchase you may return it for an exchange, credit or refund minus a restocking fee of 15% and minus shipping and handling fees as long as it qualifies as noted above. Please measure carefully and choose the correct size to prevent having to pay the restock fee. Dresses can run about 2 sizes smaller then your street clothes
If you feel the size is not going to work for you we will exchange the gown (only if another size is in store stock) however only 2 gowns will be sent to the same customer or address. You will be charged the extra shipping.
Instructions for Authorized Returns
You must follow these steps before (Returning Wedding Gowns, and any items returnable ) or accessory items purchased.
Call or Email us within 48 hours of receiving your purchase to receive a Return Authorization Number or RA number.
1-435-628-9223 for store . No returns accepted after the 48 hour time frame. No exceptions.
Mail your purchase postmarked within 48 hrs. of receiving it with the authorization number written on the outside of the box.
Item must not have been worn, altered, dirtied or be damaged in any way. All tags must be left on the item.
Package is insured for amount of purchase and sent postage paid within the 48 hr. time period.
Once your return has been received we will issue an exchange, credit or refund minus a restocking fee and minus shipping, handling and rush charges as long as all steps have been followed.